[My] feedback on Martha and Andrea: they do an amazing job. I'm so pleased when I get home on Wednesday evenings to see everything clean and organized. Wonderful work out of those two!"

Melissa J.
​Decatur

I have been consistently overwhelmed and overjoyed with the level of service I receive from Home Clean Home. I've been a customer since last year (approx. 6 mos.), and calling that number on their business card was the best call I've made in quite some time. Home Clean Home's personnel are responsible, trustworthy, and do what they say they will do. I'm not easy to please, but they do so every time they clean. They carry my highest recommendation."

Jeffrey B.
Druid Hills/Emory

 

 

 

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​​Frequently Asked Questions

First Things First

What is your service area?

We offer residential cleaning service in the following cities north of I-20 and east of I-85: Atlanta, Avondale Estates, Clarkston, Decatur, Scottdale and Tucker. We only service apartments in Conyers, Covington, McDonough and Monroe.

Why should I hire Home Clean Home?

• Unlike a "cleaning lady", we are an insured and bonded business for your peace of mind. (Documentation available upon request)
• You're focal because we're local. We're locally owned and operated so we can be much more responsive to your concerns. No service woes from franchise sighs or size.
• You'll have personal customer service provided by our service manager, Samuel Mejía.

Will I have to sign a contract?

We do require signing a service agreement; however, the agreement allows you to drop our services at any time with no penalty. We use Docusign® to make signing up a breeze. Click here to take a look at our Services Agreement.

Who will provide cleaning supplies and equipment?

We bring our own supplies and equipment. Trash bags are the exception; we'll use yours to line waste bins. If you wish for us to use a specific cleaning product or tool, you may provide it after discussing it with management.

Home Access / Pets

Does my residence need to be unoccupied while you work?

We do not require your residence to be unoccupied while we service it. That said, our work is facilitated when your residence is unoccupied.

What if usually no one will be home when you arrive? 

If you don't have a keypad/smart door lock, we offer a FREE LOCKBOX AND INSTALLATION where you may securely leave a key for our worker(s). For recurrent service only. Choice of fixed or portable lockbox. Contact Samuel for questions or to arrange a free installation.

​If installing a lockbox or hiding a key are not viable options, you may entrust us with a key. Home Clean Home will be responsible for safekeeping your key in a secure location. We will label it with a cipher to conceal your name and never include your address.

What is your policy regarding pets?

We recognize that every pet will react differently to any given situation. Even so, our workers' sense of an undisturbed and stress-free environment should be met. Hence we respectfully request that your pet (especially dogs) is secured while our workers service your home. If you will normally be present during our service visits this may allow your pet to get better familiarized with us. If your pet is well-behaved towards our workers, we may choose to relax this policy.

Schedule

What if I need to cancel (skip) a service visit?

We require two days' notice to cancel a service visit. If you cancel a service visit with less than two days' notice or if I workers arrive and are not granted access to your home, you still will incur the full charge of the service visit. At our discretion, we may waive payment if we determine that there was a genuine emergency. You may also choose to reschedule and we will try our best to accommodate you. 

What is your weekend and holiday schedule?

We do not service homes on weekends except on rare occasions at our discretion. We apologize for any inconvenience. For holidays other than Thanksgiving and Christmas, we may choose to service a home as usual if the client is agreeable to it.

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
​Christmas Day

Payments

What payment methods do you accept?

We accept Zelle, Venmo, Cash App, PayPal, Visa, Mastercard, American Express, Discover and mailed checks. Read our Payments Notice for important information.

Can I save while enjoying your service?

Yes, you can save some money! Go to our Payments Notice and look for the question near the bottom, "How do I save with prepaid service?"

Can I tip the workers?

Yes, it's up to you!

Miscellaneous

What if you break or damage something in my home?

In the unusual event that we accidentally cause damage to an item while we work in your home, we will inform you and arrange for repair, replacement or reimbursement. Reimbursement may be issued in the form of a discount from your normal payment. If the situation requires it, we will contact our insurance provider. If you have reason to believe that we are responsible for damage to an item in your home, you will need to inform management within 24 hours of our leaving your residence. We cannot guarantee repair, replacement or reimbursement for damage if we cannot physically inspect said damage or if reported after 24 hours of our leaving your residence. Please read our comments to the next question.

How can I minimize the chance of damage to things in my home?

Usually, we will not touch musical instruments or things that we believe are fragile or prone to breakage. However, you the householder are ultimately the best informed person about the condition of things in your home. Hence, if an item is particularly fragile, prone to falling, or holds special value, it is your responsibility to communicate to us (management included) if we should avoid it altogether. To protect the safety of our workers and your things, it is your responsibility to ensure that items that hang on a wall (pictures, mirrors, shelves, etc.) or from ceiling are properly installed so that these will not fall from normal dusting or customary cleaning.

Are your prices negotiable?

Yes, prices are negotiable under reasonable terms of service. For example, if you wish to exclude a room from being cleaned, we can quote a price excluding that room. If you choose to have that room cleaned occasionally, we can add it for an extra charge. On the other hand, we usually would not agree to only cleaning one room (or two) in a larger house when travel time and expense would not make good business sense.

Do your workers speak English?

Yes, our workers speak English, some with varying degrees of proficiency. Of course, you may always contact management if you feel the need to do so.